Warranty Policy At UAI Vending every effort is made to ensure that all purchased equipment, refurbished, New or used, has been thoroughly checked and tested before it is shipped. This helps to eliminate problems before you receive your equipment. “Limited Parts Warranty”: This indicates that the warranty provided does not extend to every possible situation. There are situations that are excluded; therefore the warranty is “limited” rather than “unlimited". We do not offer offer an “unlimited” warranty, because there are so many situations outside of our control. Refurbished Equipment For local customers: If parts are needed, return the defective part within sixty days and we'll be happy to repair or replace the part. For local customers we will offer technical phone support for all labor issues at no charge for all Machine purchases. We have found that almost all issues can be resolved buy our technicians walking you through our step by step procedures. There will be a charge for on site labor repairs.  For non-local and out-of-area purchases: If parts are needed, return the defective part within sixty days and we'll be happy to repair or replace the part. We will offer phone support for all labor issues for all machine purchases at no charge. WE DO NOT COVER LABOR CHARGES, IF YOU REQUIRE A TECHNICIAN AT YOUR HOME OR BUSINESS YOU MUST PAY FOR IT. WE SEND VENDING MACHINES ALL OVER THE WORLD AND WE NEVER SEND REPAIR PEOPLE TO A LOCATION, WE  OFFER A PARTS WARRANTY ONLY. We have found that most issues can be resolved over the phone by our technicians walking you through our step by step procedures.  New Equipment  For all customers: New equipment warranties are covered directly by the factory If parts are needed, return the defective part to the factory (Call 1-800-833-4411to get return authorization) within one year for replacement of the defective part. Most vending related issues can be resolved by the operator over the phone. Help is only a phone call away. Free Tech Support Call 1-800-833-4411 to receive FREE technical support. If the problem requires major service, we can dispatch a technician from our network of primary and secondary service centers to assist you. WE DO NOT COVER LABOR CHARGES, IF YOU REQUIRE A TECHNICIAN AT YOUR HOME OR BUSINESS YOU MUST PAY FOR IT. WE SEND VENDING MACHINES ALL OVER THE WORLD SO WE NEVER SEND REPAIR PEOPLE TO YOUR LOCATION, WE OFFER A PARTS WARRANTY ONLY. Shipping Damage from shipping: If the machine you receive is damaged in shipment please note the damage on the Bill of Lading and have the driver sign it. Shipping damage is very rare but when it does occur it is usually minor. Broken glass on snack machines or bent legs are simple to repair so do not refuse the machine for minor damage. Usually the freight company will make a quick payment for such minor repairs. In the unlikely event that the machine has suffered major damage then refuse the shipment and have the Bill of Lading marked 'refused due to major damage'. If the Freight is booked as a courtesy UAI Vending, Inc. never assumes any responsibility for the actions of the freight company, either due to damage, missing items, freight storage charges or other items out of our control. All freight charges are considered final and will never be refunded by UAI Vending, Inc. Should a major claim occur please remember to include your freight charges in your claim. To report a freight claim on a shipment booked with our carriers please call the carrier directly to report your claim. The carriers phone number will be located on the Bill Of Lading. All freight claims are to be settled by the buyer and the freight company, UAI VENDING, INC. WILL NOT PAY FOR ANY FREIGHT DAMAGE we will be happy to offer advice or supply pricing for damaged items, to HELP assist with your claim. Exclusions: Items marked or sold 'AS IS' or listed as such on our original invoice, with advance notification to customer that the item sold carries no warranty. Acts of vandalism, fire, flood, terrorism or other natural disasters not listed, power surges causing disruption to machine power or excess power to be delivered to machine, or "Salting of machines" are not covered by warranty. "Salting of machines" occurs when salt water is poured or injected into the coin chutes or validators of vending machines for purpose of cheating machine. Many times the act of 'salting' ruins the coin mechanism or validators and renders it unusable. Salting of machines, coin mechanisms or validators is considered an act of vandalism. Any machine that has had the serial number plate, defaced or removed will not be covered under warranty.